The information contained within has been changed to reflect the current ownership following the asset purchase of Sure Thing Services Pty Ltd by Youth Travel Pty Ltd.
Sure Thing has been a professional Australian travel agent and operator for over a decade and is able to offer premium quality products, services and 1st Class travel worldwide.
This agreement is exclusively governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the Courts of New South Wales and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice. Your use of this travel web site and on-line reservation facilities such as ‘booking form’ and ‘booking online’ hereby referred to as the ‘booking engine’ is subject to the following Standard Terms of Service and Trade:
3. Fares and Prices
Airfares and prices displayed in fare finder or when booking online or on this site may not include all taxes, levies or airport charges and are subject to Airline/provider availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. Compliance with any rules of the airline for the fare chosen is solely your responsibility and we will not be held liable for any misrepresentation or mistake made by you when booking the requested fare.
Bookings made through the booking engine constitute an offer. We do not guarantee the fare quoted until the booking is confirmed by one of our consultants. Airlines and other suppliers may change their prices without notice. Your offer is not accepted by us until we send you a booking confirmation.
5. Booking Acknowledgement
Acknowledgement of your booking request will be sent to you via e-mail or telephone call within 48 hours of your request being received. Please ensure that you enter your correct contact details and that you check your e-mail regularly. Payment must be received within 72 hours of receiving the booking confirmation unless otherwise agreed by us. Failure to pay for the booking within this time will result in automatic cancellation of the booking. We accept no responsibility for losses incurred by you due to automatic cancellation or failure of e-mail delivery.
6. Travel Documentation
Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Australia. Travellers must ensure their passports are valid for at least 6 months after their date of return to Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you in the booking form or booking engine. This information as well as other related information supplied by us and any links within the site are supplied in good faith. However, these should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/couriering of travel documentation is your responsibility. We will not be held responsible for tickets lost by a third party. Any charges associated with reissue and resending of documentation will be at your expense. Personal information held by us may include your name, your company name, address, email address, phone numbers, date of birth, and portrait identification photos.
It is each guest’s own responsibility to check that their full name and title on their itinerary appears exactly as it does on their passport. Supplier bookings are made based on the full name and title as it appears on the itinerary/quote/receipt. The guest must ensure that these details are correct at time of making payment and is liable for any changes or errors (these may include fees from us or from suppliers or 3rd parties associated with the booking)
Room type may be requested and the request will be acknowledged, however, the room type is never guaranteed. Room numbers are not allocated until check in. The group is guaranteed to have the corresponding amount of bedding for their group booking as well as rooming in the pricing category which has been booked – as is the case in the travel industry.
7. Personal Data
In order to facilitate travel management services, we collect, process and manage personal data as directly given by you. This information is used for necessary travel management functions – such as making reservations for travel. The information collected by us will include such information as name, address, contact details, company employment information, passport and visa details, date of birth, photo identification, credit card details, and personal details such as Frequent Traveller information, seating preferences, and special meal requirements. You must provide these details to us upon our request.
We are not responsible for any travel service, rules and conditions that are incorrectly represented within this system. The data and services are as shown and are provided in good faith. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law, we disclaim all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site. In making a booking of any kind, or attending any event, or participating in any booking arranged through us, you irrevocably release, to the fullest extent of the law permitted, our and our respective related bodies corporate, agents, representatives, officers, directors, staff, and employees from and against any and all damages, losses, expenses, claims, costs (including legal costs), disbursements and liabilities of any nature whatsoever which may be in any way incurred or suffered by you arising out of or in any way connected with your trip/holiday/booking/event. This includes, without limitation, illness, disease, injury, or death, any services provided by us or any of the organisers, any access to or use of any premises, and any participation in any exercise or activity, pursuant to or connected with your trip/holiday/booking/event and you hereby (in booking, or paying or attending the trip/event/holiday) irrevocably waive any and all rights which you may have in relation thereto. In making a booking you certify that you are 18 years of age or older and that you have read this release and waiver clause, and the terms and conditions and fully understand their contents. You understand that you are giving up rights by agreeing to this waiver clause and have agreed freely without inducements or assurance of any nature and intend it to be a complete and unconditional release of liability to the greatest extent allowed by law. You understand and agree that this release and waiver will be construed in accordance with the laws of New South Wales and that, if any portion of these conditions are held to be invalid, the balance shall continue in full force and effect. If you are under the age of 18 years of age, your parent or guardian must make the booking for you. If a booking is made and not authorised by your parent or guardian, all payments may be forfeited. By making a booking, whether or not on behalf of a minor, you are deemed to have accepted the Terms and Conditions. Our responsibility and/or our agents’ responsibility is limited. They act only in the capacity of agents for carriers, hoteliers, or other service providers in all matters pertaining to accommodation, optional activities, sightseeing tours and as such, shall not be liable for any personal injury, death, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle/vessel, or through the acts of default of any company or person engaged in conveying you or in carrying out the arrangements of the holiday or otherwise in connection therewith.
9. Force Majeure
Under no circumstances are we responsible for acts of god or third party actions that will prevent or hinder us from performing our obligations to you.
Included but not limited to the following will apply:
Travel delays, personal injury, property damage, industrial disputes, mechanical breakdowns, travel provider cancellations, military action, political action, pandemics and any loss resulting from an act of god or participation in sport and other event activities
Any act of neglect of any person or company whose services are retained by us for your benefit including, but not limited to accommodation, event providers and transportation companies.
In the case of unforeseeable occurrences such as pandemics the following refund policy will supersede that contained in clause 10.
Option 1: COVID19 Disruption If Schoolies/Leavers need to be changed due to government restrictions or HSC/ATAR exam dates, Sure Thing Schoolies will reschedule your travel for later in the year or early 2021.
Option 2: COVID19 Disruption If Schoolies/Leavers cannot be rescheduled due to ongoing restrictions, we will provide an alternative option for you to celebrate!
Option3 COVID19 Disruption: In the very unlikely event your trip cannot be rescheduled and alternative options cannot be provided, we will refund all payments you have paid less your non-refundable deposit. Your non-refundable deposit will automatically converted to a travel credit that can be used in one of the following ways over the next 2 years:
• To pay a deposit for a rescheduled travel or special event that we will host once restrictions are lifted.
• To pay a deposit for a Schoolies/Leavers Event in 2021 or 2022. This credit is transferable for any new booking for 2021 or 2022. You may give or sell your travel credit to a sibling, relative, friend etc.
We cannot guarantee refund of any monies paid to suppliers above deposit requirements but we will endeavour to secure a refund from the respective supplier or credit for you.
Note: clients must rely on their Travel Insurance to provide cover for these and similar events.
10. Booking Cancellation and Amendment Charges
Certain fees may be payable in respect of transactions entered into using the Service, as notified at the time of the relevant transaction. These fees may include cancellation fees and, where amendment is permitted, amendment fees. The cancellation fee is 100% of the total cost of the trip. In some cases, we may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Unless otherwise notified to you at the time of entry into the relevant transaction, an additional charge of $150 is payable to the us in respect of any cancellation, and, where amendment of a booking is permitted, a charge of $50 per person is payable to the us for each permitted amendment in addition to any applicable airline/operator fees. There may be circumstances under which a name change, schedule change or other change is not permitted. Under these circumstances the booking is treated as a cancellation, and the relevant additional charges will need to be paid. Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred. At times, changes are made by the supplier such as flight times, these will be automatically updated to the new flight time. Changes to accommodation may occur for bookings and events. In these circumstances, we have the right to offer alternative accommodation where the original accommodation booked becomes unavailable or where we feel that conditions have changed where alternative accommodation must be sought. We will seek similar accommodation at our own discretion under these circumstances.
In addition to any cancellation fees, amendment fees and 3rd party charges, we may charge a minimum of $25 per person if payment is received 1 to 7 days late, and a further minimum of $25 per person if a payment is received 8 to 14 days late. Lateness of any registration or required administrative information requested by us will also result in the above fees. Bookings may also be cancelled without notice in the instance where payments are not received by us more than 14 days after the specified due date.
If payment is made without the correct booking reference, there will be a $25 to $50 administration fee charged based on the amount of work by the accounting and administration teams associated with finding and allocating the payment to the required booking.
11. Name Changes for Schoolies Bookings
At our discretion, name changes for Schoolies may have a name change fee reduced from $150 per person per change as follows:
For Domestic Schoolies Packages within Australia WITHOUT flights:
$25 for name changes (up till 2 August of the year of travel)
$110 for name changes (up till 30 September of the year of travel)
For Schoolies Packages WITH flights:
$110 PLUS Full Cost of a Flight (flight price at time of name change, plus 3rd party change fees)
No Name Changes will be allowed after 30 September of year of travel – This is treated as a cancellation.
All Name Change fees listed above are per person and per change.
If a Schoolies guest cancels after 30 September of the year of travel, you will need to notify us as soon as possible in advance of your travel so that the remainder of the group can check-in successfully on arrival.
12. Contact Information
You must ensure that you have provided us with your correct contact information. We cannot be held responsible if you do not receive communication from us as a result of being provided with incorrect or incomplete contact information.
The Bond paid will cover any damages, incidentals or any chargeable amounts where one of the guests in your direct booking group has caused damages or monetary loss in any way to be suffered by any hotel or public premises during your trip or to the travel agency or us. An administrative fee is also charged for the administration involved in cases where all or part of the bond is deemed chargeable for any of the reasons above. Any amount owing to the aggrieved party in excess of the Bond paid will also be payable by you. The Bond is refunded only after clearance from the hotel and us and in some cases may take 14 business days or more for processing. Submission of incorrect account fees incur a $25 fee which covers the bank fee, bounce fees and processing administration associated with the incorrect submission. Bonds held in the name of a traveller are refunded, where due, into a bank account owned by the traveller.
Bond Reduction: This service (where available) allows you to reduce the amount you pay towards the bond. There is a non-refundable service fee for the bond reduction service. In this scenario, we cover the remainder of the upfront bond on your behalf in return for the non-refundable service fee. Any amount owing to the aggrieved party in excess of the portion of the Bond you have paid will also be payable by you.
14. Travel Insurance
It is recommended that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover. We will not be held liable for any injury or damage caused in the event that you are not sufficiently covered by insurance.
15. Limits on use
You may not use this site or the services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any services or information (nor any modification, adaptation or analysis of them) available on or through this site.
We reserve the right from time to time to:
(a) alter and/or introduce new and/or additional security measures without notice;
(b) temporarily withdraw and/or limit the availability of this site to any individual(s); and
(c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site’s databases.
17. Limited Licence & Ownership
(a) framing this site or any part of it on any other site; or
(b) mirroring this site on another server; or
(c) using automated screen capture or screen scraping technologies to obtain information of any sort from this site.
Your Consent: by using this site you consent to us holding, processing and transferring (both inside and outside Australia) your user data as necessary for us to provide you with and enable you to use the site.
Where this site contains links to third party sites you should be aware that we may not control the sites reached through those links. We are not responsible for the content or privacy practices of sites which we do not control. The existence of a link on this site does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites which we do not control, nor do we take any responsibility for the opinions of third parties (if any) expressed on or through this site.
20. Accuracy & Site Content
We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party which is not a member of our network. We do not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, you should always attempt to verify the accuracy of any information obtained from this site before relying upon it. This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.
21. Disclaimer & Limitation of Liability
(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.
(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to $100.
22. Entire Agreement
24. About Us
This site is made available to you by us. All rights reserved. We are open 24 hours a day, 7 days a week, however, our most highly staffed hours of business are 9:00am to 7.00pm weekdays AEDT. You can contact us by writing to us at the above address or by using the ‘contact us’ facility on this site.
In the event of any dispute arising, we should be notified in writing. You will then be provided with a complaints form and information on our dispute resolution process. Every effort will be made to resolve the issue. Otherwise, any disputes shall be determined in a Court of New South Wales or a relevant tribunal.
Amended 20th May 2020 and updated 1st September 2020.